LOZIA
OZIA
OZIAAt LOZIA, we are committed to providing quality outfits and a satisfying shopping experience. Please review our policy before placing an order.
If you receive a damaged, defective, incorrect or significantly different item from what you ordered, please report the issue to LOZIA within 3 days of delivery. We'll review with you and work with you on an appropriate solution, whether that's a repair, replacement, exchange or refund.
Size exchanges are permitted, subject to availability and applicable conditions. Items should generally be unworn, unwashed, and returned with their original tags. Any wear or tear will result in no refund. Please contact us before returning an item. In simpler terms, Customers are encouraged to go through the size guide to prevent not getting the right size. Exchange can only be done for colors if available in the size, and only for the same kind of garment.
Customers are encouraged to report any issue within 3 days of delivery to help us resolve it promptly.
A 70% deposit is required before production begins. Cancellations after production starts may attract reasonable charges for work completed and materials committed.
Return and redelivery costs will depend on the reason for the return and applicable law. LOZIA would cover costs where legally required.
Approved refunds will ordinarily be returned through the original payment method, where practicable, within the applicable time frame. Thank you for choosing LOZIA. We appreciate your trust in our brand.
Returns and exchange requests must be made within 7 days of delivery. Items must be unworn and in their original condition.